Enable Agent Debug Logs

You can change the logging level of the CTEA Agent from the CTERA Edge Filer that it is connected to.

Note: The following procedure is for an agent connected to a 6.0.x edge filer and not to a 7.0.x edge filer.

Step-by-step guide

To enable local logging of the CTERA Agent from the CTERA Gateway:

1. Log in to the gateway with an administrator account.
2. Navigate to the hidden CLI page: Use the Agent Command Line Interface (CLI).
3. Under CLI Execution, enter the following command to enable debug logging: agent dbg level [level1] [level2] ... [leveln] where level1 ...leveln can be:
   
   • aapi = 0x00000020 – api calls sent for an action
   • alert = 0x00020000 – log from alert messages
   • apps = 0x04000000
   • auth = 0x00200000 – SSO: communication with Kerberos
   • av = 0x00080000
   • backup = 0x00000800 – cloud backup and sync
   • caching = 0x20000000
   • cbck = 0x00040000 
   • cloud_extender = 0x02000000
   • collaboration = 0x00800000
   • cttp = 0x00004000 – CTTP connection: suspected bad communication to the portal
   • cttp_data = 0x00008000 – information about the CTTP data stream 
   • db = 0x00001000
   • debug = 0x00000004 – log from debug messages
   • dns = 0x00000200 – DNS communication
   • error = 0x00000001 – log from error messages
   • error_abort = 0x01000000
   • evictor = 0x08000000 – eviction of cached data
   • evictor_verbose = 0x10000000 – eviction of cached data
   • files = 0x00002000
   • http = 0x00000100 – HTTP communication
   • index = 0x00100000
   • info = 0x00000003 – log from info messages
   • license = 0x00400000 – the licensing from the portal
   • none = 0x00000000 – no logging
   • ntp = 0x00000400 – NTP connectivity
   • process = 0x00000008 – information about running processes such as the portal version and sync info 
   • rsync = 0x00010000 – file level backup
   • samba = 0x00000010 – SSO: communication with Active Directory
   • storage = 0x00000040 – storage processes (repair (fsck), scrubbing)
   • upload = 0x00000080 – uploading information such as portal version 
   • warning = 0x00000002 – log from warning messages
4. Enter the following command to set the Agent debug level to debug backup: dbg level debug backup
CTERA Support may recommend different debug levels.
   For example, dbg level debug storage backup sets the level to debug for storage and backup

The log file is located in Windows in: C:\ProgramData\CTERA\CTERA Agent\log
In Mac OS X and Linux, the log file is in: /var/log/

To turn off agent debug logging, run:  dbg level none